Posted: 16th May 2019
A boutique 5-star resort sought to reduce its reliance and expense on recruitment agency services. The resort had traditionally relied on agencies to source experienced candidates from the global hospitality pool and assistance was sought to design an in-house alternative to attract, recruit and retain talent.
The resort’s traditional option of utilising recruitment agencies for the majority of vacancies was costing the business approximately $70,000 per year. Employee turnover was running at over 90% for the same period. It was identified the resort’s HR professional did not have adequate experience to set up a functional in-house recruitment function and design a strategy to combat high employee turnover.
The Action Plan
The Positive Outcome
At the end of a 12-month period, the in-house HR professional had the competence to attend to all line and managerial level recruitment and utilised agencies for only 2 position vacancies over the period. The resort’s agency spend decreased from $70,000 to $15,000, representing a 78% improvement. After running quarterly sessions of the Engagement and Retention training program, employee turnover reduced from over 90% to 36% against a local industry average of over 50%.
Give Bare Bones Consulting a call to discuss our range of HR services to help your business succeed.
Even if you elect to not proceed after our first complimentary consultation you’ll be in a better position to know what’s possible.
We believe our approach to HR is unique... but then again, so is your business.