Posted: 27th November 2017
An Australian/NZ organisation with no dedicated HR professional requested an audit of their HR function to determine suitability to effectively compete in a specialist technical sales field.
Our initial evaluation to detect gaps between existing and desired HR function identified specific risks of:
The audit determined an incomplete and outdated HR function for a sales organisation in this industry sector to compete effectively in Australia and NZ. Findings and recommendations were presented to the executive team and approval was granted to design an appropriate HR structure.
The Action Plan
The action plan consisted of:
The Positive Outcome
Our audit and HR action plan resulted in full compliance with Fair Work, ISO Quality Management Systems and OH&S obligations. Employee business unit numbers aligned with the organisation’s sales focus, with payroll savings of $250K. Employee engagement was optimised, resulting in a reduction of employee turnover of 29% over 12-month period.
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