Workplace advisory services-proceed with caution!

A recent media statement by the Fair Work Ombudsman (FWO) has criticised private businesses that mislead the public that they are affiliated with the FWO or other government agencies. The statement names two workplace advisory services that have been reported to Fair Work as well as the Ombudsman’s intent “…to take appropriate steps to prevent further misrepresentations likely to mislead consumers.”

While Fair Work’s media statement is a timely reminder to proceed with caution when reviewing those offering workplace advisory services, we’d extend our own advice to any employer to validate the experience of human resources services providers before engaging these.

There’s a growing number of businesses promoting themselves as “HR experts” with “years of professional experience”. Unfortunately, it seems there’s little consistency and transparency in what an actual “HR expert” might be so employers would be well placed to undertake a comprehensive due diligence process before proceeding. At a minimum, you’d be looking for answers to your satisfaction around questions such as:

• Have you worked as a HR Manager?
• How long ago was this?
• In what industries have you worked as HR Manager?
• Do you have tertiary qualifications in Human Resources?

What you’re seeking is someone with genuine HR management level experience who can offer solutions to your specific challenges as well as adding value to your business…and produce results in a period of time you’re happy with.

Do your homework. Use the free consultation services most Consultants offer; ask as many questions as you like, be comfortable they speak your language and take the time to answer you honestly. Ask to see some evidence of their processes and, if at any time you feel it’s not quite right, simply walk away…you’re the customer and there are some great HR Consultants out there if you take the time to sift through the others.

The Fair Work Ombudsman’s media release on private firms offering workplace advisory services can be found at:

https://www.fairwork.gov.au/about-us/news-and-media-releases/website-news/private-firms-and-workplace-advisory-services